It is important that you read this clause carefully as it contains information about what personal data we request and the treatments we will carry out with them, including assignments to third parties.


In compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, of Protection of Personal Data and LOPD, JOYERÍA HAGO, SL, with CIF: B92761311, hereinafter "JEWELRY I DO" communicate that either because you request information about our services or because you want to hire some of our services or products, we need to process your personal data.

Your personal data must be true, complete, accurate and updated, so any changes in them must be communicated without delay.

How do we obtain your personal data?

You will have provided them directly or we will have accessed them as a result of your queries, requests, or hiring services on previous occasions in JOYERÍA HAGO.

In some cases, and always in the scope of the type of services that we present, we obtain data about you that may be provided by third companies or entities to which you have given your consent for the transfer of data (for example in events organized by a company or entity in which JOYERÍA HAGO participates as a collaborator, sponsor or co-organizer)

If you provide the data of a second person or more than one of the parties involved in the contracting of a product, we will treat them in the manner indicated in this information.

Types of data requested

IDENTIFYING DATA: those referring to your professional or employment activity, identity data that includes your name, name, date of birth, image, contact information including postal address, email address and telephone number, commercial information, trademark, transactions of goods and services, bank details including your credit card number, when you make a payment and equity data when financing certain services or products.

Why do we treat your personal data?

-We treat your identification and contact data in order to meet your request for information about our services and products, marketing, sale and contracting any of them, request and sending orders (when you open the CLIENT file you will be given a name of user and password to be able to operate through the websites managed by JOYERÍA HAGO), in these cases we will need to also deal with documentation that proves your identity and, depending on the service you wish to hire, other personal information related to your personal and professional profile .

-Manage the loyalty card (points card)

-JOYERÍA I DO not need access to sensitive data or other special protection.

-For the administrative, fiscal, billing service and accounting management and to achieve, effectively and fully, the fulfillment of the provision of services and contracted products.

-Fulfillment of legal obligations. (For example tax or tax, fraud prevention or money laundering)

-We will process your credit information when making a request or contracting a product that implies assumption of credit risk by JYERIA HAGO or the financing entities with which you manage said credit, (for example, products or services that involve fractional payments or similar), or make a query that requires a decision of JEWELRY I DO about the feasibility of granting a product of this type.

-We inform you that JOYERÍA HAGO will use your mobile phone numbers (calls, sms or whatsapp) and your emails to inform you about the products or services of JOGO MAKE and the brands that it sells and can be sent over the Internet through correspondence web, or ordinary mail, may, however, revoke, this option at any time. You can object to this specific treatment at any time by communicating it to JOYERÍA HAGO through the electronic address, after proof of your identity.

- Commercial promotion of JOYERÍA HAGO through websites and social networks managed by JOYERÍA HAGO, being able to use your trademark and images of work done or when participating in events and promotions sponsored or invited by JOGERIA I DO. You can object to this specific treatment at any time by communicating it to JOYERÍA HAGO through the electronic address, after proof of your identity.

Under no circumstances in JOYERÍA I DO your personal data will be sold to third parties.

To perform other treatments than the above, it may be necessary to obtain your express consent in which case you will be informed of it, clearly and in detail, at the time it is necessary to obtain it, being able to deny it at that moment, or revoke it, later and in any time, without retroactive character.

With whom do we share your personal information?

-Third companies or service providers as soon as their intervention is necessary for the provision of service and that they act, in any case, in accordance with the instructions issued by JOYERÍA I DO for the proper treatment of your data. (For example, product suppliers or transport companies for the dispatch of orders)

-Competent public bodies, tax administration, judges and courts, when the company has a legal obligation to communicate them.

-Bank and financial institutions.

-Finers of breach of monetary obligations. We can treat your personal data regarding compliance or breach of monetary obligations in files of the aforementioned nature, whether they are public access or others to which we are attached, in accordance with the applicable legislation in this matter, and this is because it is legitimate interest of JEWELRY I DO get compliance with the obligations arising from the existence of a contractual relationship or provision of a previous service. In this case, we will inform you of the inclusion of your data in these files beforehand and of the rights that assist you in this regard.

If it is necessary to transfer the data to entities or companies located outside the European Union, we guarantee that the information is shared with the appropriate guarantees and to countries that offer data protection similar to that offered by the European Union.

How long will we keep your personal information in JEWELRY I DO?

We will keep your data while maintaining the purpose for which they were collected. When it is no longer necessary for this purpose, we will keep blocked those data that may be necessary during the legally established deadlines to address any question regarding your treatment, up to a maximum of 1 year. After the legal deadlines, the personal data will be deleted adopting the adequate security measures that guarantee the total destruction of the same.

Security measures:

The person in charge of the file has adopted the security levels of protection of the Personal Data legally required, and has installed all the means and technical measures available according to the state of technology to avoid loss, misuse, alteration, unauthorized access and Theft of Personal Data provided.

What rights does your data have and how can you exercise them?

Along with the right to be informed of the way in which we are doing in this clause, you have the following rights:


-Access rights to know what data of yours are being processed, for what purposes, the origin of them and if we communicate or have communicated to third parties.

-Right to modify your data when they are incomplete or inaccurate.

-Right to delete your data if the purpose for which you facilitated it has disappeared, the treatment is not lawful, or revoke your consent and other cases provided for in the law.

-Right of opposition to avoid that we treat your data with certain purposes, or request that we stop doing it, although it is only possible in the cases established by law.

-Right to request the limitation of the treatment while verifying the contestation of the accuracy of the same, or understand that the treatment is illegal and opposes the deletion of the data, or JEWELRY I do not need the data but you need it for the formulation, exercise or defense of claims, or has opposed the treatment thereof for the satisfaction of a legitimate interest while verifying the existence of the aforementioned interest and its prevalence over theirs.

-Right to the portability to receive your data in a structured electronic format and of habitual use and be able to transmit them to another person in charge.

-Right not to be subject to automated individual decisions so that we do not make a decision about you based only on the treatment of your data that produces legal effects in your personal sphere or affects you in a similar way.

To exercise any of these rights, you can write to JOYERÍA HAGO, Avenida Pries nº7, 29016 Málaga, or email, after proof of your identity. We also inform you of your right to submit a claim through the e-mail or before the Data Protection Agency ( if you understand that you have not obtained satisfaction in the exercise of your rights.

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