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Terms and conditions of sale

This document describes the terms and conditions applicable to the sale of jewelry, access and use of the services offered on the website (hereinafter also referred to as Portal or, owned by SL Joyeriahago , with CIF B-92761311 and registered in the Mercantile Register of Malaga, with registered offices at Avenida de Pries 7, 29016 Malaga.


Introduction and definitions
Access and use
Intellectual Property
Terms of sale
Manufacturing Guarantees
Law and Jurisdiction



INTRODUCTION AND DEFINITIONS: can modify, add or remove unilaterally and without notice any of the products and services offered on the Website and to suspend temporarily or permanently providing the same services. It may also modify unilaterally and without notice these terms and conditions. Purpose of this document is to define:
- User (s): any user who freely accessed from the website content whether contractual or not the services offered on the Website.
- User (s) registered: any user who voluntarily and according to these guidelines has been discharged in the user registry
- Customer (s): Any registered user or if you have made a purchase in


Access and use of the website is free and open, though some services require prior registration. Its user implies the knowledge and acceptance in full of these rules.
Access to and use of the website is subject to legal regulations and the express prohibition of actions that damage the Website or to others, and those who try to intentionally spreading computer viruses or any other software or program purposes malicious software (malware) through the Site or its systems. may prevent access to the Website who does not make legitimate use of it, in addition to taking legal action against those who promote or harboring such acts.



Despite putting every effort to ensure the accuracy of the information provided in the Portal products, Joyeriahago.can not be responsible for the technical or human error which may exist in relation to product descriptions, prices, and photographs thereof. The photographs do not reproduce articles to size in any case, and colors may vary depending on the configuration of each device (computer, screen, graphics card). The description of the items is approximate
Joyeriahago.can not responsible for any damages incurred as a result of the introduction and / or spread of viruses, trojans, or other malicious software or program or fraudulent or content or information disseminated through the Portal by other persons or entities who may access it fraudulently or without the express consent of is neither not liable for services not pay for itself nor for the content or information that is not caused directly by the owner of the Portal, but take all necessary and appropriate measures to ensure the security and privacy of transactions and communications between users and Portal. not liable for the information and / or content of other Web pages connected by links ('links') or for any damages arising from the use thereof.



All contents of the website (text, images, logos and banners) are subject to rights of intellectual property of or third parties and may not be used, distributed, sold or exploited without prior written consent of Joyeriahago SL


Each Member is entitled to exercise its right to claim:
-By fax number +34 952 227 241
-By email to
-By phone No. 952 227 241



Then set the sale agreement between (hereinafter also referred to as Portal) Joyeriahago property. SL, with CIF B-92761311 Inscribed in the Mercantile Register of Malaga, with registered offices at Avenida de Pries No. 7, 29016 Malaga, and Customer.
The scope of these terms of sale applies to Spain, the rest of the European Union, Switzerland, Norway, Andorra, Monaco and San Marino.
Any user who makes a purchase in must to agree to these terms and conditions, meaning that you have read and understood all the terms of this section.


The prices of the products displayed on the Website include VAT of 16%.
-European Union (Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , United Kingdom, Czech Republic, Romania, and Sweden): citizens of member states of the EU must pay VAT in Spain (16%).
Taxes and customs duties are the responsibility for the Customer and customs clearance are your responsibility. We encourage these customers to inform on your local customs requirements before making your purchase on our website.
-The Price includes shipping and insurance for all shipments within the national territory. Shipments to the rest of Europe have an additional charge of 30.00 € reserves the right to modify unilaterally and without notice the prices of their products and to apply or modify discounts and / or surcharges.



Orders are not processed until payment has been verified. In offer several payment options that offer the highest levels of security:
-PayPal: when the user confirms Order is directed to the page of this provider, where the customer can choose between various forms of payment (credit or debit card, bank account under). PayPal processes the payment of the purchase and confirmed when payment has been made.
-BBVA: similarly, the customer is directed after confirming your order to the secure payment page BBVA.
-Direct bank transfer: the customer pays by bank transfer from your own bank.
Orders that are not paid within seven days will be canceled.



The delivery of our products is between two day until twenty days after confirmation of payment to our account. seeks issue in the shortest possible time frame
and agrees to notify the Customer of any delays. is not responsible for delays caused by transportation companies.



If manufacturer item is defected, will replace or repair  in one of our workshops.
Warranty excludes items that were damaged by accident or misuse once held by the Customer.




The Client has a period of thirty calendar days, counted from the date of receipt of his purchase, to return an item to

-If the item does not meet their expectations, the Customer can choose whether to replace it with another or request a monetary refund in this case, the return costs will be charged 8 Euros. will reimburse the full amount with the same form of payment to the Customer once it has been verified that the item returned by the customer is in the same conditions in which it was delivered.

-In case of a manufacturing defect, the Customer can choose whether to replace it with a new one, or request a monetary refund. Shipping costs in this case will be paid by

-In case of change of size or model by the client, the client must send the design to Hago and the correct size will be returned free of charge (except international shipments or outside the Peninsula).

-Customized pieces will not be accepted for return except for a factory defect.

-To request a jewel exchange or return, the buyer may contact Jewelry Hago at the email, indicating the order number and the pieces to be returned, or request it through the following link within the order to be returned :

-Returns are not accepted if a change in the original characteristics of the item is detected or suspected, or if it has been altered in any way (scratched, engraved, beaten, etc.) is not responsible for returns made through carriers that are not expressly authorized by us.

-All returns must be made in accordance with the instructions communicated by to the client in response to their request for return.

-The exchange of an item or the monetary refund will be made when the returned item has been examined by our technical staff.

These terms and conditions are governed by Spanish law, the parties submitting, in case of discrepancies, to the Spanish Courts and Tribunals.


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