White Gold Necklace with Emerald and Diamond

White gold necklace with a 7x5 mm emerald pendant and a diamond, an exceptional piece to wear with elegance.

Frequent questions

How much time will the order last?

Between 24 hours to 5 days depending on the shipment you choose, and when you place the order. The approximate time is indicated in the purchase process.

Does the jewel come packed?

All orders go with a shipping box, inside they carry a bag and each jewel goes in its little box

My order did not arrive, what do I do?

If it's been more than 48 hours since your order was shipped and it hasn't arrived, first check the tracking link to see the status. If the status is an incident or the tracking link does not appear, contact us in your customer area and we will reply as soon as possible.

Do you work with sterling silver and gold?

We only work with sterling silver and 18-carat gold. We have some brass products and they are correctly indicated on the product sheet so there is no confusion.

I got confused in the engraving of the bracelet. What I can do?.

As we have indicated personalized jewelery cannot be exchanged, but please contact us if we can solve it in any way.

The order I have received is wrong, the recording is wrong or some other manufacturing defect.

Contact us and attach photos so that our specialists can determine the causes. If it is our mistake, we will manage as soon as possible the shipment of the rectified product with the return of the product in poor condition. For this, you will only have to have the product in poor condition packed in the same box if you have it.

The Jewel has turned black, what can I do?

Despite what many people think, sterling silver oxidizes for different reasons, type of sweat, chemicals and oxidation by the environment. We recommend you clean the silver with some antioxidant, silver cleaning cloth or send it to our workshop and we will leave it new.